I've lived here for nearly two years. We've gone through 4 different "resident managers". I put that in quotations because only one of four actually lived in my building. I feel really bad for Mainstreet Equity Corp. property managers really. There's one of them to manage between 8 and 12 buildings. It's no wonder why there is such an incredible turnover, the crap these guys have to deal with!
These overworked resident managers can greatly effect your time at Mainstreet Equity. Think of it this way: new staff, equals training, equals lots of screw ups. Not to mention, they may not be familiar with your building, you as a tenant, or common issues within your building.
They're awesome at being personable, and friendly, and seemingly providing fantastic service, before you move in. In fact, my resident manager was one of the reasons I moved into the property I did. She remembered my name, and answered the phone with it, and was very accommodating in the whole move in process. However, she was gone in less than 6 months.
My next property manager started during my lease drama, and I'm sure that created a lot of the problems I faced in re-signing a lease. She was impossible to get a hold of, her voicemail was always full, and she didn't answer on weekends, even weekends of the first, when rent is paid, new leases are signed, and new tenants move in. She lasted 6 months.
For a long period after my second property manager, we didn't have a resident manager, and the contact was to the Edmonton Office. Finally, we were alerted of our new resident manager, who lived about a 10 minute drive away. It seems she tries, some things have gotten done, like a bed bug spray, and reassigning the parking lot. Unfortunately I have little hope as to the level of service I will receive during my move out process...
I do want to say that I think the problems begin at the at the very top, and it's truly a trickle down of crap. I've experienced the same issues trying to reach someone at head office, as with my resident manager. They are people, and they are trying their best, but when your boss doesn't give a shit about your customers, it's a lot harder for you to. Again, I feel bad for the "resident managers", they're in over their heads....
If you've worked for, or know someone who has worked for Mainstreet, I'd love to hear another side of the story. Feel free to share your Mainstreet Experiences in the comments section.